Shipping policy

Noventra Glow Up Studio

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

---

2. Shipping & Delivery (South Africa)

Standard Delivery: 3–5 business days
Express Delivery: 1–3 business days (major cities)

Shipping fees are calculated at checkout based on your location.

Delivery times may vary for outlying or rural areas.

---

3. Order Tracking

A tracking number will be sent via email once your parcel has been shipped so you can monitor your delivery.

---

4. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to courier issues, high order volumes, or unforeseen circumstances.

---

5. Incorrect Address

Customers are responsible for providing accurate shipping details. Noventra Glow Up Studio is not liable for delays or additional costs due to incorrect addresses.

---

6. Lost or Damaged Items

If your order arrives damaged or has not been delivered within the expected timeframe, please contact us within 48 hours so we can assist you.